Our Return Policy
We will accept returned giftware and hardware for 30 days with a receipt for a full refund of the price paid. We will accept returned plant material for 14 days with a receipt and in the same condition as when purchased. More information regarding returns of plant material outside of 14 days can be found in our replacement policy.
Returns not accompanied by a receipt will receive a store credit for the value assigned by a manager; so please keep your receipts safe. We cannot keep record of your purchases if you do not use or have a Garden Barn Club Card. If you have questions please call, 860.872.7291 and ask to speak with Kathy Gliha.
Our Replacement Policy
Every tree and shrub we sell is backed by our one year guarantee*
1. You will receive a CREDIT EQUAL to the PRICE YOU PAID.
2. Simply return deceased plant with your SALES RECEIPT.
3. Only plant is guaranteed, NOT delivery charges. If applicable, subsequent delivery charges are the responsibility of the buyer.
4. Once plant is replaced it has no further guarantee. The guarantee is NOT-TRANSFERABLE from original plant purchase to the replacement plant.
Some restrictions apply. Roses, perennials, and grasses are guaranteed for 50% of the purchase price for one year. Plants that are damaged by deer, insects, rodents or due to breakage and/or neglect will not be replaced. We stand behind annuals and house plants for 50% of the purchase price for 30 days.
How often should I water plantings?
Good, consistent, deep watering for the entire first season is critical. When watering, run the hose at a steady, but gentle, stream using a gentle flow nozzle on your hose. Water in the morning hours if you can.
How much water is enough?
Remember, too much of a good thing is just as bad as not enough! Root rot and fungus are often results of over watering. Watering is environmentally dependent. Watch your soil for dryness and your plants for signs of stress. Remember, it's good horticultural practice to allow the top of the soil to dry out between waterings. A long, soaking rain may eliminate the need for one watering.
For the first 2-3 weeks...
Water every other day using the following as a minimum watering guideline.
about 10 seconds at the roots of perennial plants
about 20 seconds at the roots of shrubbery
at least 60 seconds at the drip line of trees
After the first 2 or 3 weeks...
You may be able to decrease your watering to two or three times a week.
Adding Root Mater B1 once a week for the first six weeks will insure the optimum root growth for quick establishment.
Winter Protection is very important!!
In November, WILT-PRUF should be sprayed onto all plants that hold their leaves in the winter. Make sure to spray under leaves as well as on top. Wilt-Pruf closes the stoma or pores in leaf structure to avoid winter winds from drying out the foliage. It is ideal to apply a second coat in February when temperature is above 40 Fahrenheit.
Mulch in the winter? Youbetchya!
Be sure to add mulch over your perennials and roses just before ground freezes to help avoid alternate thawing and freezing temperatures, which will injure roots. It acts as a protective blanket. This layer must be removed as soon as the growth starts in late March.